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Work out the full bill, choose a route and know what to send when you need support.
Use one currency for the goods, domestic shipping, agent or payment charges, international shipping, packing and other known costs. A blank charge means the budget is unfinished. Enter zero only when a charge is confirmed absent.
Hoobuy’s estimator asks for destination, weight in grams, item category and length, width and height. Enter packed dimensions where possible. Check the route’s accepted contents and chargeable weight before comparing its price.
Ask whether optional packing, tracking and compensation are included. Confirm your address and recipient details in the official service before paying for the parcel.
Check whether the route quote includes import taxes or clearance services and what information it needs for your destination. Ask which stage starts the delivery estimate. After payment, follow the parcel tracking number through the final carrier; keep packaging and photographs if an item arrives damaged.
Record what your payment method debited and what was credited in CNY. Divide the CNY amount by the debit to see the effective receipt rate. Keep separately charged payment fees in the budget too.
Use Hoobuy’s help centre or the order’s support action. Send the order number, selected option and the exact problem. For a mismatch, include the QC image and ask about correction or return before international dispatch.
Send the parcel number, tracking number and last scan to parcel support. At delivery, retain the packaging and photograph the label, damage and contents before discarding anything. Follow the route’s claim instructions promptly.
Can I pay here? No. The catalogue helps you find the item; payment is handled by the agent or seller.
Can a QC photo prove quality? It can show visible details, not long-term performance. Ask for the view or measurement you need.
Why did the shipping price change? Compare packed dimensions, chargeable weight, route and additional services with the estimate.
Enter all six amounts in the worksheet: items, seller-to-warehouse delivery, agent or optional services, payment or conversion fees, international shipping, and tax or destination charges. Use one currency. The total updates when every field contains a valid non-negative amount.
Enter zero only when you have confirmed that a charge does not apply. The tool does not obtain prices or save your entries. Clear amounts empties the form so you can enter another order. Open the worksheet.